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We’ve made it easy to order our themed gift baskets and unique, memorable presents. You choose how:
By Phone (440) 799-4325
To order, call Monday-Friday: 8:30a.m.-6:00p.m. and Saturday: 9:00a.m.-2:00p.m. Raisin Cane Gifts is closed Sundays and on national holidays.
Online (www.raisincanegifts.com)
Online ordering is now available! Simply click “Add to Cart” to place the Raisin Cane gifts of your choice into your shopping cart. When you’re ready to order, click “Checkout” to view your order summary and select shipping and payment methods.
By Email
Place an order by email to:
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. Once your order is received one of our sales representatives will
contact you via email with your total cost including shipping and sales
tax (if applicable) and direct you to PayPal. You then will be able to
choose your method of payment, Credit Card or PayPal.
Customer Service (440) 799-4325
A Raisin Cane Gifts sales representative is available to answer your questions during business hours, Monday-Friday: 8:30a.m.-6:00p.m. and Saturday: 9:00 a.m.-2:00 p.m.
Raisin Cane Gifts is closed on Sundays and national holidays. Email
questions or inquiries to
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Order Payment
All payments can be made by Check, Money Order or PayPal. If payment is made by check or money order, payment must be received before your order is processed. Checks should be made out to Raisin Cane.
Shipping
Raisin Cane Gifts offers great value and easy options. We do not build the cost of shipping into the price of our themed gift baskets and gift products. Our shipping, delivery and processing charges are meant to cover the costs associated with delivering the product to you safely and undamaged.
Standard Shipping and Processing Your purchases are shipped from our Distribution Center, to arrive within two to six business days of receipt of the order. For customers wishing to ship orders to AK, HI, US Territories, APO or FPO addresses via Parcel Post, please call our Sales Department at (440) 799-4325. Note: Items ordered together may not arrive in the same box. We regret that we cannot ship to foreign countries.
Standard shipping rates/shipping charges per address: Most
purchases, except those requiring in home delivery via standard ground
service and in home delivery via White Glove ground service, are
shipped to arrive at your desired shipping address within five business
days of order receipt. In the event of a delay, we will notify you by
e-mail. Items ordered together may not arrive in the same box.
Totaling your order: Merchandise total + delivery charge
per address (see chart below) + $15.00 for rush delivery (if
applicable) + extra delivery surcharge for larger items (amount is
listed in parentheses after the item price if applicable) + sales tax
(if applicable see tax info below) per delivery address = total order.
Delivery charges for SHIPPED items only.
Ground Delivery
Merchandise total Delivery charge
up to 15.00 $6.95
$15.01 to $25.00 $7.95
$25.01 to $35.00 $8.95
$35.01 to $45.00 $9.95
$45.01 to $65.00 $10.95
$65.01 to $90.00 $13.95
$90.01 to $125.00 $16.95
$125.01 to $200.00 $20.95
$200.01 to $300.00 add 12% of merchandise dollar amount
$300.00 to $500.00 add 10% of merchandise dollar amount
$500.01 to $1000.00 add 8% of merchandise dollar amount
* For orders to Alaska, Hawaii and US territories add $10.00
* For multiple sales on the same item, call for shipping price
* Add $3.00 to all wine units
3 Day Delivery
Merchandise total Delivery charge
up to $15.00 $15.95
$15.01 to $25.00 $17.95
$25.01 to $45.00 $19.95
$45.01 to $65.00 $20.95
$65.01 to $90.00 $21.95
$90.01 to $125.00 $22.95
$125.00 & over call for pricing
$200.01 to $300.00 add 12% of merchandise dollar amount
$300.00 to $500.00 add 10% of merchandise dollar amount
$500.01 to $1000.00 add 8% of merchandise dollar amount
* For orders to Alaska, Hawaii and US territories add $10.00
* For multiple sales on the same item, call for shipping price
* Add $3.00 to all wine units
2 Day Delivery
Merchandise total Delivery charge
up to $15.00 $23.95
$15.01 to $25.00 $25.95
$25.01 to $45.00 $26.95
$45.01 to $65.00 $27.95
$65.01 to $90.00 $28.95
$90.01 to $125.00 $29.95
$125.00 & over call for pricing
$200.01 to $300.00 add 12% of merchandise dollar amount
$300.00 to $500.00 add 10% of merchandise dollar amount
$500.01 to $1000.00 add 8% of merchandise dollar amount
* For orders to Alaska, Hawaii and US territories add $10.00
* For multiple sales on the same item, call for shipping price
* Add $3.00 to all wine units
Shipping rates may change due to rising fuel prices.
Note: The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover only Parcel Post Delivery. These charges do not include Handling Charges and/or Surcharges that may apply to some items, or Rush Charges.
Overnight Delivery and Processing For overnight delivery, please call our Sales Department at (440) 799-4325 Note: Rush service is not available for some over sized items, out of stock items, items shipped from the manufacturer or items shipped outside the contiguous 48 states.
Delivery Surcharge Large items are bulky and heavy and our cost to ship them is higher than other items. Therefore these large items have a delivery surcharge. This charge is listed
Back Orders In some cases, we may need to postpone shipping if a product is not immediately available. We will sip back ordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail or e-mail.
E-Mail
Please provide your email address so we can notify you when your themed gift baskets or individual items have shipped. Your email address will not be shared with any third party.
Ordering Online
Buy any of our themed gift baskets or products using our simple, secure, online ordering process. If you have any questions or concerns concerning any of our products or policies that are not addressed on our website, please call us at (440) 799-4325, or email us at
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Payment Options
Purchasing products online at Raisin Cane Gifts is a snap, 24/7. All payments can be made by Check, Money Order, Credit Card or PayPal. If payment is made by check or money order, payment must be received before your order is processed. Checks should be made out to Raisin Cane.
Sales Tax
Sales tax will be added to all orders being shipped to Ohio.
Back Ordered Items or Out of Stock Items
We know you want to buy products from a fully stocked company, so Raisin Cane Gifts makes every attempt to maintain adequate levels of inventory. Please be sure to shop our other wonderful products. We are sure you’ll be impressed and inspired by what we have to offer here at Raisin Cane Gifts.
Return Policy
Many Raisin Cane Gift products are perishable, so we regret we cannot accept returns on these items. However, we can and will offer to work with you until you are satisfied. If a non-perishable item is purchased, not the entire basket contents, and is defective or broken, please call us immediately at (440) 799-4325 to let us know so we can work with you to rectify this.
Return Instructions
Please call to make us aware of the situation. Please ship items back to us at:
Raisin Cane Gifts
1631 Chesterland
Lakewood, Ohio 44107
Upon receipt, we will credit your charge card or issue store credit to apply toward future orders. Return freight charges must be paid by the customer. We suggest that you insure your package for the appropriate amount and ship via a carrier that offers package tracking such as USPS.
For security reasons any unidentifiable packages will be refused.
Special Services
Please note that we are always happy to assist you in any way possible. We also cater to the corporate world. We can customize a themed gift basket just for your company with your logo, your name and your colors, then send it to your clients. We can even make this custom gift basket exclusive for your company.
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